Refund policy

Every Stoke & Trad item is printed on demand just for you, so we can't accept returns for change of mind. But if something goes wrong with your order, we'll make it right.

What's covered We'll replace your item or refund you if it: - arrived damaged (torn, stained, crushed or broken in transit), - is defective (a manufacturing flaw, like a hole or a bad seam), - has a misprint (the design is printed wrong, is peeling or cracked on arrival, or is noticeably off-center or smudged), or - is the wrong item, size or color compared with what you ordered.

What's not covered - Change of mind, or simply not liking the item - Choosing the wrong size. Please check the size chart on each product page before ordering. - Small differences in color between your screen and the real product, or small variations in print placement, which are normal for printed garments - Wear and tear, or damage from washing or drying against the care instructions - Packages marked delivered (see our Shipping Policy)

How to make a claim (within 30 days of delivery) Email hello@stokeandtrad.com within 30 days of the delivery date with: 1. your order number, 2. a short description of the problem, and 3. clear photos showing the issue (the full item plus a close-up of the problem; for wrong items, include the size/label tag too).

We'll review it within 1–2 business days. If it's covered, you can choose a free replacement (same item, or a different size or color if the wrong one was sent) or a full refund for the affected item. In most cases you won't need to send anything back. Please donate or recycle the item.

Refunds Approved refunds go back to your original payment method, usually within 5–10 business days. Your bank or card issuer may take a few extra days to show it.

Cancellations and changes Because production starts quickly, you can cancel or change an order (size, color, address) only within about 2 hours of placing it, before it goes into production. Email us as soon as possible with your order number. Once an order is in production, we can't cancel or change it.

Exchanges We don't offer exchanges for size or style. Damaged, defective, misprinted or wrong items are replaced as described above.

Contact Questions about an order? Email hello@stokeandtrad.com. We're happy to help.